Number of movers may impact the speed of the load and unload, Bellhop adjusts In some cases, this has resulted in fewer crew members arriving to perform a move than originally scheduled by Bellhop. In the broader economy, much like other companies. Reiterated its expectations that all service providers perform all contractedĬompany has also continued to invest in its people and hiring practices to ensure that it always has available resources to meet consumer demand.Ībove, Bellhop has been impacted by the labor shortage and “great resignation” Providers from the Bellhop moving platform who have failed to show up for That a reschedule may not work for every customer.Īn effort to reduce cancellations, the company has: (i) removed service Opposed to canceling the move, and the company provides as much notice as is possible after learning that it will not be able to fulfill a On the requested date, the company always attempts to reschedule the move, as If the company is unable to fulfill a move Resulted in customer cancellations despite the company’s efforts to fulfillĮvery move-and efforts that are taken at great length up until move day. These worker shortages have, in a minority of cases relative to overall move volume,
Resignation” and general worker shortages in the larger economy. Unfortunately, the company has not been immune from the so-called “great Is fulfilled in accordance with the customer’s request. Respect to other orders that have been booked in advance, Bellhop strives to ensure that every non-last minute booking That the company was unable to fulfill the customer’s order request, resulting Last minute job, the customer may receive a notification on the day of the move The company is unable to identify service providers to complete the requested Unable to fulfill the order but that it will attempt to do so by reaching out Minute orders, Bellhop advises its customers in advance that the company may be Each of these allegations are addressed in turn below.Ĭancellations: Cancellations can be explained in part by Bellhop’s willingness to book last minute orders that other movers refuse or are With the move that were requested during booking and (iii) allegations ofĭamages due to improper packing and handling. Scheduled move date (ii) allegations that fewer crew members arrived to assist According to that letter, the BBB has identified the following patterns of consumer complaints: (i) allegations that customers’ moves were canceled just before the The BBB has requested a response to the BBB’s review of certain patterns of complaints alleging customer service and communication issues. "I am writing in response to the Better Business Bureau’s letter dated Novemin which
On November 14, 2022, BBB submitted a written request to the company, identifying the potential patterns of complaint, and requested that the business respond with information on steps the company would take to help eliminate the underlying cause of complaints.įormal response from Dustin Carlton, VP, Legal & Complianceįor Bellhop on December 9, 2022. Some complaints also allege damaged items due to improper packing and handling. Some consumers report that fewer crew members arrived to assist with the move than were secured at the time of booking, which caused delays and increased costs. Consumers allege that their move was cancelled the day of their move or just before the scheduled time due to a lack of crew and/or trucks. BBB files indicate that this business has a pattern of complaints alleging customer service and billing issues.
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